Refunds/Cancellations

At WrogX Private Limited, we prioritize customer satisfaction and understand that unforeseen issues may arise with your fitness equipment purchase. Therefore, we have implemented a straightforward and customer-friendly 10-day replacement policy to ensure your peace of mind.

If you encounter any problems with your product, please reach out to our dedicated customer support team within 10 days of receiving your order. We are committed to resolving any concerns you may have, and if necessary, we will promptly initiate a replacement process.

For replacements, our aim is to provide a seamless experience for you. If our customer support team is unable to resolve the issue satisfactorily, we will swiftly arrange for a replacement of the product.

In the event of a replacement request, please ensure to provide relevant details about the problem you're facing with the product to expedite the process. Our team will guide you through the necessary steps and provide you with a replacement authorization number.

Once the replacement request is approved, we will promptly ship out a new product to you at no additional cost. You can expect the replacement to be processed efficiently to minimize any inconvenience caused.

Please note that this replacement policy applies within the first 10 days of receiving your order. It is important to report any issues promptly to take advantage of this policy.

At WrogX Private Limited, we are dedicated to providing high-quality fitness equipment and ensuring your satisfaction with your purchase. If you have any questions or concerns regarding our replacement policy, please do not hesitate to contact our customer support team. We are here to assist you every step of the way.